FAQ

Ordering & Payment

How do I place an order?
You can order directly from our website. Just select your favorite item, add it to your cart, and check out!

What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, and more.

Can I customize my date box?
Yes! You can choose special options when selecting your box. If you have specific requests, contact us before ordering. Other items like the towers and trees cannot be customized.

Delivery and Pickup

Do you offer shipping?
Yes, we ship across the U.S. Shipping fees are calculated at checkout. 

Do you offer local delivery?
Yes! We deliver locally in Orange County. Select "Local Delivery" at checkout. Orders are processed within 2-3 business days before delivery. This option is the fastest compared to shipping.

Can I pick up my order?
Yes, we offer free pickup! Choose "Pickup in Store" at checkout, and we’ll notify you when your order is ready.

Do you deliver on weekends?
Our delivery courier does not operate on weekends. Orders with estimated delivery times that fall on a weekend will be shipped out the following Monday to ensure freshness and quality. We do however allow pick up and local delivery options during the weekend.

Order Processing & Timing

How long does it take to prepare my order?
Orders are processed within 2-3 business days. Custom orders may take longer.

When will my order arrive?

  • Local delivery: 2-3 days.
  • Shipping: Depends on the shipping option you select at checkout. The estimated date does not include our processing time. 

Refunds & Order Issues

Do you accept returns or refunds?
Since our products are perishable, we do not accept returns or refunds. However, if there’s an issue with your order, please contact us within 24 hours of delivery.

What if my order arrives damaged?
If your order arrives damaged, please email us photos at cadeau.delights@gmail.com within 24 hours, and we’ll resolve it.

Other Questions

Do you offer bulk orders for events?
Yes! We provide custom date boxes for weddings, corporate events, and more. Contact us at cadeau.delights@gmail.com for details.

How can I contact you?
You can reach us at cadeau.delights@gmail.com or message us on Instagram @cadeau.delights